Cancel your plan

Fill in this short form to tell us that you want to cancel. You do not need to call us or give a reason.

We will email you straight away to confirm that we have received your request. If you did not send it, reply to that email and we will not act on it.

We will check the request against the email address on your account and, within 2 business days, email you to confirm your plan end date and handover arrangements.

We send your confirmation here.

You do not have to give a reason.

We use these details only to end your plan and to confirm it to you. We will not contact you about anything else. Our privacy policy has the detail.

When your plan ends

Your plan has a 12-month minimum term and then continues monthly unless cancelled. Once the minimum term has ended, your plan ends 30 days after we receive a valid cancellation request.

If you ask to cancel during the 12-month minimum term, we will confirm the earliest end date under your agreement. This will normally be the later of:

  • 30 days after we receive your valid cancellation request; and
  • the end of your 12-month minimum term.

We will set this out clearly in your cancellation confirmation email.

Your 14-day cooling-off right

If you are a consumer and you enter into this agreement online, by email, by phone or away from our premises, you can cancel within 14 days after the day the agreement is made.

If you ask us to begin services during that 14-day period, you may have to pay for the part of the services supplied up to the date you cancel. We will calculate this proportionately against the agreed price and explain the amount.

To cancel during the cooling-off period, use the cancellation form or send us any clear statement that you wish to cancel. You do not have to use a particular form.