Terms and cancellation

The main terms of an airstad local plan, summarised, with how to cancel and the terms for using this website.

Your signed agreement is the contract

When you take a plan, you receive a proposal with the full written terms, to read before you sign. That signed agreement is the contract between you and airstad limited, which trades as airstad local. This page sets out the main terms, summarised. If anything here differs from your signed agreement, the agreement applies. Nothing on this page, or in your agreement, takes away rights the law gives you.

Last updated: 25 September 2026.

How a plan works

Monthly amounts: Everything in your plan is a stated monthly amount. It resets each month and does not carry over.
Prices: As shown on our Pricing page, with the setup fee stated before you sign.
Approvals: We send you drafts to approve. A draft is published after three working days if we have not heard from you. You can pause or change anything before then, and after.
Quiet months: After two months in a row without new material from you, we reuse your existing approved content to keep your accounts active, and we tell you we are doing it.
Anything extra: Work outside your plan is quoted and agreed with you in writing before it starts.
Reviews: We ask every customer you send us, never a chosen few. We do not offer anything in return for a review, and we do not hide negative ones.
What we do not promise: We do not guarantee a search ranking, a number of enquiries or a revenue figure. We commit to the work in your plan, delivered on schedule, every month.

The term, and the price

Twelve months, then monthly: Your plan has a 12-month minimum term and then continues monthly unless you cancel. Your monthly fee is fixed for the minimum term.
Price changes after that: We can change the monthly fee after the minimum term by giving you 30 days' written notice.
Founding clients: Your monthly fee stays at the figure in your proposal for as long as your agreement continues. At 90 days from your start date we review the work with you; if you want to stop then, tell us in writing before day 90 and the agreement ends with nothing further to pay.
Founding clients who stop at 90 days: You keep your domain, your accounts (including your Google Business Profile and its reviews), the material you gave us, your email account and your brand work. The website stays ours. You can buy it by telling us in writing within 30 days after the agreement ends and paying within 14 days of that. The price is the monthly fees that would have been due from the end date to month 12, and is shown on your order form. The website stays live, unchanged, for those 30 days; if you do not buy it, we take it offline and hand back control of your domain. Your founding place and price end when the agreement does.
Setup fee: The one-off setup fee is paid in advance, before any work starts. airstad limited is not VAT registered, so no VAT is added to the setup fee or the monthly fee.
Monthly payments: The monthly fee is paid by Direct Debit only, set up when you sign. We do not take it any other way.
No pause: A plan does not pause, in the minimum term or after it. If you are too busy to help, tell us: we carry on from what we already have and ask you for nothing except customer details after each job. After the minimum term you can also move from Beam to Spark, or cancel.
Reminders: We remind you in writing before your minimum term ends, and from time to time after that, each time with how to cancel.

What stays yours

Your domain and Google listing: Registered in your name from the start. We are added as a manager, never as the owner.
Your website: If you leave after the minimum term, we hand over the website and its files at no charge.
Your customers' details: We handle them for you under a data processing agreement that forms part of your plan, setting out what we hold, why and for how long.

Cancelling

Use our cancellation form, email us, or send any clear written notice. You do not need to call us or give a reason. We email you straight away to confirm we have your request, check it against the email address on your account, and within 2 business days confirm your plan end date and how we will hand everything over.

Once the minimum term has ended, your plan ends 30 days after we receive a valid cancellation request. If you ask to cancel during the 12-month minimum term, we will confirm the earliest end date under your agreement. This will normally be the later of: 30 days after we receive your valid cancellation request; and the end of your 12-month minimum term.

Your 14-day cooling-off right

If you are a consumer and you enter into this agreement online, by email, by phone or away from our premises, you can cancel within 14 days after the day the agreement is made.

If you ask us to begin services during that 14-day period, you may have to pay for the part of the services supplied up to the date you cancel. We will calculate this proportionately against the agreed price and explain the amount.

To cancel during the cooling-off period, use the cancellation form or send us any clear statement that you wish to cancel. You do not have to use a particular form.

Using this website

The information on this site, including our guides, is general information to help trade businesses. It is not advice for your particular situation. We check it and keep it up to date, but if you rely on it for a decision, check the source it links to first.

This site links to other websites, which we do not control and are not responsible for. The words, designs and images on this site belong to airstad limited unless we say otherwise.

How we handle your personal data is set out in our privacy policy. These terms are governed by the law of England and Wales.

Questions about any of this: hello@airstadlocal.com or 07341 080300.